Support

Help centre

Everything about ordering, paying with M-PESA, activation times and running your hosting or server. If an answer isn't here, our Nairobi team replies within one business day.

How ordering works

1

Search a domain

Check availability live and add the name to your cart.

2

Add hosting or a VPS

Pick a hosting plan, configure a server, or take both.

3

Pay with M-PESA

Sign in, confirm your details and approve the STK push.

4

Receive access

We activate the service and send your login details.

Setup guides

Point a domain to your hosting

Set the nameservers from your welcome email at your registrar, then allow up to 24 hours for DNS to propagate worldwide.

Set up email on your domain

Create mailboxes in cPanel, then connect using IMAP on port 993 and SMTP on port 465 with your full email address as the username.

Install WordPress in one click

In cPanel open the WordPress installer, pick your domain and directory, set a strong admin password and enable automatic updates.

First 15 minutes on a new VPS

Log in over SSH, create a sudo user, disable password logins in favour of keys, then install your stack or ask us to do it for you.

Harden your server

Keep only ports 22, 80 and 443 open, enable automatic security updates, and add a FortiGate policy pack for IPS and antivirus inspection.

Pay or renew with M-PESA

From the cart or a renewal notice, enter your M-PESA number, approve the STK prompt and your receipt appears on the order immediately.

Frequently asked questions

Still need a hand?

Send us your order number and what you need — payment issues, DNS, email, migrations or server configuration.